At PakPilot, we strive for customer satisfaction. If you receive a defective, damaged, or unsatisfactory product, we provide easy and fair return options.
1. Return Eligibility
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Returns accepted within 30 days of delivery
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Product must be unused, in original condition, with packaging
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Proof of purchase is required
Contact support@pakpilot.shop before sending any items back.
2. Non-Returnable Items
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Clearance or final sale products
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Customized or personalized items
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Products used, damaged, or incomplete
3. Return Process
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Email support@pakpilot.shop with your order number and reason
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Receive return authorization and shipping instructions
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Ship the product to the approved address
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Once inspected, refunds or exchanges are processed
4. Refund Timing
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Typically processed within 5–10 business days
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Refunds issued to the original payment method
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Confirmation email sent once completed
5. Return Shipping Costs
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Customer preference returns: shipping costs covered by customer
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Returns due to defects or wrong items: PakPilot covers shipping
6. Exchanges
Exchanges are possible if replacement stock is available. Otherwise, a refund will be issued.